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Knowledge Works: The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance by Jane McKenzie, Christine van Winkelen

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Section IV

Increase learning capacity

Chapter 8 – Joining up individual and organizational learning

Chapter 9 – Extracting knowledge value using document management systems

Chapter 10 – Sustaining effective communities of practice

Chapter 11 – Learning from external collaborations

Learning is something that we can tend to take for granted because it is part of how we become who we are. From our home life and from our education as children, through further education then professional development and training in the workplace, to our wider interests and activities we develop skills, abilities, points of view, ways of thinking, habits, and preferences that shape what we do, how we see ourselves, and how others see us. Yet, new technologies have revolutionized how we connect with sources of knowledge that we can learn from, both digital and personal. The knowledge content available to us is growing at an ever-increasing rate. Learning relevant knowledge and how to work and live in an ever-changing world are challenges we all face.

It is an even bigger challenge for organizations, because the scale is magnified and the risks and opportunities are greater. Learning how to perform current activities better, learning about new ways of doing things, and even learning how to learn more efficiently have never been more important if organizations are to survive and thrive.

What Do We Mean by Learning Capacity?

By learning capacity we mean the ways in which individuals (and organizations as collections ...

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