CHAPTER 10

Operations

Introduction

This portion of the First 100 Days Plan focuses on how you will produce your product or service and service your customers. There are two things to be mindful of as you approach this section. First, operations is the heartbeat of a business. It will consume the majority of your time and attention. The goal is to create a repeatable and teachable process that involves purchasing inputs, converting the inputs into outputs, and then delivering the outputs to customers. Creating and adhering to a pattern like this is why a restaurant like McDonald’s is able to deliver to you a piping hot meal in just a few minutes, even if its busy and is run by what appears to be a group of teenagers. Over time McDonald’s has established ...

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