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Launching and Leading Change Initiatives in Health Care Organizations: Managing Successful Projects by David A. Shore

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Chapter 4Identifying and Creating the Right Initiatives

In the not-too-distant past, the job of big-city police officers on a beat was mostly to ride around in a car keeping an eye on things and waiting for a call. The policing system was essentially passive: it rarely swung into action until a crime was committed and someone called for help.

Today, policing in most U.S. cities, particularly New York, is far more proactive. Computer-driven statistics show exactly what happened during the last week or month in each district or precinct. Precinct commanders are held accountable for reducing crime in the areas for which they are responsible. Among the tactics used is so-called hot-spot policing. “The great majority of crimes tend to occur in ...

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