Chapter 14. To Do List—Managing Workflow

What You’ll Learn in This Chapter

• How to process orders

• How to review orders for fraud

• How to manage your inventory

• How to generate sales reports

• How to viewsite statistics

Now that your site is up and running and the orders are starting to pour in, you will need to manage your workflow in order to keep your operation running smoothly. Develop a checklist or a step-by-step list of duties. You can develop a list for daily operations or you can create multiple lists for specific tasks.

Here’s a sample checklist of an order process:

  1. Check email for new orders.
  2. Review order for accuracy and fraud.
  3. Confirm order with customer (optional).
  4. Process credit card.
  5. Package order.
  6. Go to mail center or ...

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