Chapter 5
Developing and Maintaining Client Trust
Professional Focus, Clear Agreements, and Confidentiality
Objective
The objective of this chapter is to identify the ethical and legal elements applicable to professional coaching that foster client trust. By developing and maintaining client trust, coaches can deliver excellent services and assist clients in producing extraordinary results in their lives and organizations.
Pre-Chapter Self-Assessment
1. Ethics and law both focus on doing the right thing, but ethical compliance requires self-enforcement, whereas legal compliance involves enforcement by others.
a. True
b. False
2. Autonomy is an ethical principle that respects individual choice; the principle of justice addresses consideration of community interests.
a. True
b. False
3. In law as applied to coaching contracts, consideration means the process of careful thought, deliberation, concern, and the exercise of high regard for others.
a. True
b. False
4. For a coaching-engagement agreement to be a valid contract, it must be put in writing.
a. True
b. False
5. Currently, worldwide, there are five professional coaching organizations with established codes of ethics and procedures to review claims of a coach’s unethical conduct. All of these organizations are in the United States.
a. True
b. False
6. Coaching evolved primarily from the practice of psychology, and should be regulated similarly to the medical and health-care professions.
a. True
b. False
7. If ...
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