Chapter 7: “Rising Star” Exemplars

Erin joined your team about a year ago. She came in with many other candidates for a job opening and she impressed you in the interview. She was far and away the best candidate. You knew you would be lucky to get her to join your team. Since her first day of work, she has lived up to the high expectations she set in her interviews. She took over ownership for an important process on your team, and has not only mastered it quickly but has also demonstrated the initiative to improve it. She documented problems with the existing process and used those insights to implement improvements. She reduced the time it takes to deliver her service while improving her output’s quality. Since she reduced the time she needs ...

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