Lead Inside the Box

Chapter 8: “Domain Master” Exemplars

Evan has been on your team ever since you took over your role. When you first met him, he didn’t strike you as a superstar. He wasn’t a big talker or an attention seeker, but he did project a quiet self-confidence. It didn’t take you long to realize he was outstanding at his job. He completed his work flawlessly without causing conflict with other team members or stakeholders. He’s a good problem-solver who is able to generate solutions without assistance from you. Despite having broad responsibilities for processes, vendor management, operational exceptions, and technology fixes, Evan knows all those areas inside and out. Whenever new people join the team, they’re always directed to him to receive their initial ...