Chapter 10: “Squeaky Wheel” High-Cost Producers

Hunter is one of the strongest performers on your team but he presents an interesting set of challenges. He has great experience and expertise. He produces good results you’ve come to rely upon and consistently gets his work done with the timeliness and quality you expect. You never worry that he won’t get his job done, no matter how hard the task. Although you dread the idea of losing him and having to fill the gap his departure would create, you’ve wondered what it would be like to have someone else in his role. As you’ve interviewed applicants for other jobs, you’ve noticed some of them offer as much expertise as Hunter. You can’t imagine taking action to switch him out, but getting a fresh face ...

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