Lead Inside the Box

Chapter 16: “Square Peg” Detractors

Dawn somehow manages to consume 90 percent of your time and energy. You have to constantly show her how to do her job, spelling out exactly what she needs to do and how she needs to do it. You like teaching people new skills, but the problem with Dawn is you have to show her the same things repeatedly. After you’ve explained what she needs to do, you’ve learned you can’t trust that she will do it correctly. You have to constantly check on her progress. When she does finish her work, you have to double-check everything. From typos to calculation errors to important data omissions, your reviews always catch errors that need to be fixed. Her mistakes are easy to spot, and you often end up correcting them yourself. ...