Chapter 17

DECISION MAKING

It’s not hard to make decisions when you know what your values are.

—ROY DISNEY

Decisions, decisions, decisions—we have to make hundreds if not thousands of tiny and big ones every day. We have to decide when we get up, what to wear, what to do, and where to go, and that’s all before our first cup of coffee!

At work, decision making is an integral part of everything we do, and yet many people, teams, and organizations have few, if any, decision-making protocols that map out how decisions will be made, by whom they will be made, what method will be used, and finally how decisions will be communicated.

One of the first things I do when I begin to work with a client is to ask a wide variety of people, from the top all ...

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