Chapter 23

LEADING CHANGE

It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.

—CHARLES DARWIN

Whether the change at hand is large or small, or whether it’s personal, about your team, or systemwide, the fundamentals of doing it well or doing it badly are the same. Making and leading change gracefully will help you achieve the results you want. Making and leading change badly will usually result in failure.

We are going to explore change in three ways. First, we will look at the realities of resistance to change, then we will consider the five common responses to change, and finally we will explore how you can lead change thoughtfully and successfully.

Change, even positive change, ...

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