Introduction

The game of life is like a boomerang. Our thoughts, deeds and words return to us sooner or later, with astounding accuracy.

—FLORENCE SHINN

Fact 1: People are messy. Groups are messy. These truths are never going to change.

Fact 2: We all know what good and bad leadership looks like and feels like. These truths are unlikely to change.

Fact 3: Today, we continue to have a few great leaders, some pretty good leaders, and bucket loads of people in positions of authority who are mediocre, incompetent, or worse at leadership. These truths can change.

If you doubt Fact 3 even a little, consider the mismanagement, lack of leadership, corruption, pain, suffering, and financial disasters that failed leadership has caused in Lehman Brothers, ...

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