Determining Your Organization’s Type


John Garner, VP Operations for an oil drilling company, was chatting with his drilling supervisor, Frank. Frank mentioned that he had hired a sensitivity consultant to work with his tool-pushers, those who guide the oil drill into the ground. John, curious, asked if he could attend one of the sessions.

The tool-pushers sat in a circle while the consultant asked them each to tell how they felt about the others; obviously uncomfortable, the men said as little as they could. This went on for an hour. Try as he might, John could see no earthly reason for any of it. He knew that when ...

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