Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise


The assistant city manager of Tyler (pseudonym) insisted that Rob Wilkerson, utility director of Tyler Water, implement the “inverted pyramid” approach to management. Rob thought it was a terrible idea, but the city manager said the utility’s hierarchical leadership was passé: “The only way for any organization to operate is to lead with teams and to decide by consensus.” Inverted pyramid leadership is the opposite of hierarchical leadership. Leaders are placed at the “bottom” of the pyramid and teams of employees are placed ...

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