INTRODUCTION

A Better Way

Roger Enrico and Martin Glenn sat in silence.

Roger, then head of PepsiCo Worldwide, and Martin, then CEO of PepsiCo UK and Ireland, were debating the future of one of Martin’s most promising lieutenants at a corporate succession retreat. Both were equally unyielding in ongoing conversations about PepsiCo’s future leadership.

At an impasse, neither knew where to go next. But as key executives in the C-suite, alignment between the two about the company’s future direction was critical.

Roger was sure he was right about Martin’s candidate, but also frustrated he hadn’t been able to communicate that successfully.

Martin thought he understood Roger’s objections, but he didn’t buy into them. Adamant that his candidate was ...

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