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Lead with Your Customer: Transform Culture and Brand into World-Class Excellence by J. Jeff Kober, Mark David Jones

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Chapter 19

Tips for Leading Implementation

A final question remains: How do you take this unifying World Class Excellence Model and bring it to life, as renowned businesses have done?

Most organizations don't have the luxury of creating a company from the ground up with these world-class solutions already in place. Typically, these valuable insights are discovered in the process of running and growing their business.

Regardless of where you are right now—with respect to your position within your company or its phase of development—the best thing to do is start now. There's a saying: "The best time to plant a tree is 10 years ago. The second-best ...

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