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Lead with Your Customer: Transform Culture and Brand into World-Class Excellence by J. Jeff Kober, Mark David Jones

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Chapter 20

Leading Forward to World-Class Excellence

Although we have reviewed strategies and tactics for you to move your organization forward and achieve world-class excellence, we haven't yet addressed what you need as a leader to start this journey. As we mentioned at the opening of this book, though your organization is similar to others with regard to the comprehensive World Class Excellence Model, your organization is also completely unique in its culture and industry challenges. Your successful implementation will rely, first, on your exercise of leadership. In chapter 1, we described the Chain Reaction of Excellence Model, which ...

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