What business leaders and learning professionals have to say about Lead with Your Customer


Lead with Your Customer is chock-full of real-world examples that give any leader much to think about and to apply. What really stands out in this book is the sense that excellent customer service can be good fun—as well as good business. The Six P's (Promise, People, Place, Process, Product, and Price) work in the public sector as well as the private sector.

—Camille Cates Barnett, Managing Director, City of Philadelphia

World-class customer service is proven to be the cornerstone of great companies and brands. Lead with Your Customer has true application as a formula for success for any company that seeks to create a culture of high performance and ...

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