CHAPTER 8
Making It Easier for Employees to Do Business With You
When it comes to processes, employees experience many of the same challenges and frustrations as external customers. Consider these situations:
• Your company laptop needs a new battery. You contact your IT department and are told that there are none in stock, but you can’t find the correct barcode to order the new battery.
• You head to the employee cafeteria, where one queue exists to serve more than 150 employees coming through during the same hour.
• When you visit the corporate office in Dayton, you need to present your corporate identification to get in. When you visit the ...
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