CHAPTER 10
The Tangible and Intangible Costs Employees Pay
Now that we’ve explored the initial promise made to your employees and the people, place, process, and product that deliver the experience to them, we need to look at whether it will all be worth the price they pay.
Organizations often talk about the price of employee turnover. Looking at the costs of hiring new employees plus the costs of training and getting them up to speed is a factor that we should not overlook. But the emphasis here is on being proactive—keeping great employees by making it worth their price. The key consideration, of course, it to ensure that they are receiving ...
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