Lead With Your Customer, 2nd Edition:Transform Culture and Brand into World-Class Excellence

CHAPTER 19

Leading World-Class Excellence

Having covered so many important insights to creating a great customer experience by developing a highly engaged workforce, the question remains: How do you make this all come alive? How do you transform your organization? You’ll recall this earlier model:

We’ve shared behind-the-scenes best practices regarding how to develop a highly engaged employee culture as well as creating a highly satisfied customer experience. The catalyst that sparks the whole process is your leadership excellence. That’s what ...