CHAPTER 11

DEVELOPS EXCELLENCE

AN INTRODUCTION TO DEVELOPING EXCELLENCE

Great leaders are focused on increasing other people’s belief in their ability and see it as a priority to help others raise their performance. People feel powerful and supported around them. However, they balance this with an open and honest communication style that encourages performance-focused feedback and challenges people to get better and better at what they do.

EMPATHY AND TRUST

41. I build strong relationships through empathy and trust. Or put another way: are you investing in relationships?

People will trust you, be they client, colleague or employee, to the extent that they ...

Get Leader iD now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.