Chapter 11: Develops excellence

CHAPTER 11

DEVELOPS EXCELLENCE

AN INTRODUCTION TO DEVELOPING EXCELLENCE

Great leaders are focused on increasing other people’s belief in their ability and see it as a priority to help others raise their performance. People feel powerful and supported around them. However, they balance this with an open and honest communication style that encourages performance-focused feedback and challenges people to get better and better at what they do.

EMPATHY AND TRUST

41. I build strong relationships through empathy and trust. Or put another way: are you investing in relationships?

People will trust you, be they client, colleague ...

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