CHAPTER 11
DEVELOPS EXCELLENCE
AN INTRODUCTION TO DEVELOPING EXCELLENCE
Great leaders are focused on increasing other people’s belief in their ability and see it as a priority to help others raise their performance. People feel powerful and supported around them. However, they balance this with an open and honest communication style that encourages performance-focused feedback and challenges people to get better and better at what they do.
EMPATHY AND TRUST
41. I build strong relationships through empathy and trust. Or put another way: are you investing in relationships?
People will trust you, be they client, colleague or employee, to the extent that they ...
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