Change your thoughts and you change your world.
—Norman Vincent Peale
Not all opportunities are tangible. Some are more mental in nature. In addition to providing people with tangible, skill-developing work opportunities, open-door leaders need to know how to shift people’s thinking. Real opportunities can be found in getting people to be more imaginative by freeing them from narrow, negative, or habitual thinking.
This chapter introduces three aspects of bringing about thought shifts. The first involves catching people off guard by disrupting their mental routines. The second involves the use of symbolism, ...