Leaders Open Doors

Epilogue

I recently heard a story that wonderfully expresses what has come into sharp focus for me since I first wrote Leaders Open Doors. I heard the story along with 300 other captivated employees at the University of Michigan. I was giving a keynote talk on open-door leadership, when I asked for a volunteer to share a story about a leader who had opened a door of opportunity for him. Clarence, a burly linebacker of a man, offered to tell his story.

Ten years earlier Clarence had been the manager of a 200-room hotel. He and his wife were invited to an association meeting where, by chance, he was seated next to the general manager of a large ...