We need to move to a leadership technology in developing our leaders of the future. Concepts such as courage, integrity, foresight, etc., that we use to describe leaders need to be validated in a way that makes them quantifiable. And when these concepts are quantifiable, we can begin to measure their validity as concepts we want to replicate in leaders of the future. Consider the following scenario:
Making the Point
Susan Smith is a candidate for a key customer service management position in an organization. One of the criteria for success in this new position is a social competency test called “Listening Skills Ability.”
The first question on the test is “How do you know good listening ability when ...