24 Another Chance

“As you can gather,” Lou said, “she called. I was given a second chance. And the Zagrum you’ve been admiring over these many years has been the result of that second chance.

“We made a lot of mistakes as we got restarted together. The only thing we did really well at the outset was to cover with our people the ideas you’ve learned over these last two days. We didn’t necessarily know all the implications in the workplace, so at first we stayed at the level of the general ideas. And you know something? It made a big difference. Just what Bud’s done for you these two days—that alone, when learned by people in a common enterprise, has a powerful, lasting effect. We know because we’ve measured the results over time.

“But over the ...

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