Whether an order is formed or not depends on whether or notinformation is created … the essence of creating orderis in the creation of information.

—Ikujiro Nonaka


Chapter 6The Creative Energy of the Universe—Information

Why is there such an epidemic of “poor communications” within organizations? In every one I’ve been in, employees have ranked it right at the top of their major issues. Indeed, its appearance on those lists became so predictable that I grew somewhat numb to it. Poor communication was a superficial diagnosis, I thought, that covered up other, more specific issues. Over the years, I developed a conditioned response to “communications problems” the minute they were brought up. I disregarded the assessment. I started pushing people ...

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