CHAPTER THREE

What Is Really Going On Here?

Engaging People at the Edge of Learning

“TRICKYIS WHAT HEIFETZ CALLED the last question put to him in the opening class. Actually, he responded to almost every question as if it were “tricky.” What is going on here?

Collision of Worlds

Heifetz and his colleagues have asked the question, Can leadership be taught in a way that comes in under people’s long-held habits of thought and action—and under their resistance to what the artistry of adaptive leadership requires? Having taken on the challenge embedded in the question, Heifetz is keenly aware that he is inviting people into a way of understanding and learning leadership that will initially disappoint their expectations.

Thus, what is really going ...

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