CHAPTER 17

What You Know Is Irrelevant

Ultimately, a genuine leader is not a searcher for consensus, but a molder of consensus.

—MARTIN LUTHER KING JR.

Well, “irrelevant” may be somewhat harsh, but what you know is less important to the success of your organization than you might think. Several things are more important:

  • What the people in the organization collectively know
  • The speed at which they (and you) are learning
  • How easily and quickly knowledge is shared across your organization
  • How effectively knowledge is applied to make and implement decisions

Your knowledge matters only to the extent that you share it in conversations and use it to make decisions. As a leader, you must ensure that opportuni­ties and issues are analyzed thoroughly and dealt ...

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