1. What differentiates a university from other service organizations?
2. What drives a university toward continuous improvement?
3. How is model performance defined for the academic affairs division and who defines it?
4. What is the role of the faculty in improving university performance and what are their responsibilities?
5. What are the steps in assessing why model performance is not being achieved from faculty?
6. What are some of the factors related to a university’s culture that might affect the sustainability of improvement (change) in the institution?
7. Why is it important for a university to add measurable value to all internal and external stakeholders?