Results Achieved

The steps detailed in the ECU example of the preceding section made it easier to bring everybody on board, resulting in major fundamental changes. Similar steps have resulted in major fundamental changes that significantly enhanced the performance of academic units in three other academic institutions.

The proving ground for many of the concepts presented in this book was the Department of Industrial Engineering and Management Systems at the University of Central Florida (UCF), where the author served as department chair from 1985–1994. During this period of time, the department grew from a small department with modest external support into one of the largest and most diversified departments of its kind in the nation. Specific ...

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