Chapter 11

Epilogue: The Ivy-Covered Halls of Mirrors

One cannot continue to do the same things the same way and expect different results. Implementing desired changes will result in different requirements for and of people. It will also yield information that might not have been accessible before. It creates an environment where tough decisions have to be made. These tough decisions will please some and displease others. This constitutes General Colin Powell’s first leadership principle: “If you have not displeased someone today, you haven’t done your job” (Harari, 2002).

Faced with the inevitable, the question is not if but who will be displeased as a consequence of a leadership decision. If a leader’s objective is the perpetuation of his or ...

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