When does change need change management?
Abstract.
In this chapter information is presented about the research process which involved 16 case studies of major change projects in academic as well as public libraries. Some of the case studies are described by leaders; some are from the point of view of personnel and organisational developers supporting major changes as change managers. There is also an overview of the time after the change project was completed.Subsequent chapters go on to describe the change projects in detail, beginning with the change project in one library, followed by aspects of the leadership style during this change process and the communication style and tools used or, rather, preferred.At the end of each of these case ...
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