5

Merging libraries and implementing quality management

Abstract.

In this chapter four case studies of change projects are presented. It begins with the merger of three public libraries including a relocation process, followed by the implementation of a quality management system in an academic library. After this the quality management system of a library was used to merge two academic libraries. In the last case study after the merger of academic libraries an implementation of total quality management was carried out followed by a reorganisation process including the downsizing of this library.The sections below describe these processes in detail, beginning with the change project in the library, followed by the leadership style and aspects ...

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