O'Reilly logo

Leadership in Action: Identity Crisis: Recognizing the Triggers of a Growing Type of Conflict by Todd J. Weber, Donna Chrobot-Mason, Marian N. Ruderman

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

EARTHQUAKE EFFECT

These triggers of social identity conflict bring tensions from society into the organization. Faultlines in society that may have been dormant erupt, making social identity salient. When social identity is salient, the human tendency is to categorize people into in-groups (people like me) and out-groups (people not like me). This classification process helps people to interpret their world. However, when it happens at work, the underlying social issues can cause conflict that disrupts work processes. If a trigger is not addressed, the conflict can escalate, involving more and more people.

The leadership challenge in such situations is the daunting task of confronting and addressing these conflicts. Although the degree to which ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required