SIX SKILLS

Active listening involves six skills: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing. Each skill contributes to the active listening mind-set, and each includes various techniques or behaviors.

Paying Attention

A primary goal of active listening is to set a comfortable tone and allow time and opportunity for the other person to think and speak. By paying attention to your behavior and that of the other person, you create the setting for productive dialogue.

Active listening requires an open mind. As a listener and a leader, you need to be open to new ideas, perspectives, and possibilities.

Adopt the frame of mind of a listener and learner. Be focused on the moment. Remember that your intention ...

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