Leadership in Action: In Focus - Managing Conflict - New Challenges in a Changing World

In Focus/Managing Conflict: New Challenges in a Changing World

Kelly Hannum and Todd Weber

Globalization, technological developments, and increased immigration are changing workforce demographics around the world. Creating, developing, and distributing goods and services in a global economy often requires employees from a variety of backgrounds to work together effectively. In nearly every country, tensions and conflicts have occurred between social identity groups, which are defined by categories (or a combination of categories) such as gender, age, ethnicity, race, religion, nationality, sexual orientation, and socioeconomic status. When these tensions and conflicts, often originating in society at large, spill over into the workplace, they ...