Book description
The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.
Product information
- Title: Leadership in Action: Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind
- Author(s):
- Release date: October 2004
- Publisher(s): Center for Creative Leadership
- ISBN: 9781604913576
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