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Leadership in Action: Dividends and Interest - Grounded in Leadership Basics by Craig Chappelow

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DOUBLE TROUBLE

Had I not broken my own rules, however, I would not have been on Delta Flight 2212 on June 4, and I would not have witnessed a remarkable act of leadership.

I boarded the plane in New Orleans and crammed myself into my seat in the coach section. After the standard preflight proceedings, the plane sat at the gate until about five minutes past its scheduled departure time. Just as I started to suspect that there was going to be a major delay of some kind, my attention was jarred by someone using the plane's public-address system.

I looked up to see that it was the captain, standing at the front of the cabin and holding a telephone-like handset. He was blowing into and tapping on the handset to see if the PA was working—just as they ...

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