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Leadership in Action: Dividends and Interest - Grounded in Leadership Basics by Craig Chappelow

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UP FRONT AND IN BACK

Then, good to his word, the captain started working his way down the aisle, and a surprising thing happened. People were laughing and joking with him, giving him a hard time but in a good-natured way. Most of the questions came from people—such as myself—who were worried about missing a connecting flight in Atlanta. The captain carried a printout of connecting flights, and he talked with each traveler about his or her particular situation and how to troubleshoot it. By the time the captain had worked his way down and back up the aisle, about half the people had disembarked. The pilot walked out to the boarding area and talked some more with a few passengers. Satisfied that he had answered everyone's questions and concerns, ...

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