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Leadership in Action: Dividends and Interest - A Leader in His Fields by Craig Chappelow

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FIRST-NAME BASIS

On the way home from the game, I was sure Thomas would be upset that the coach had yelled at him. I was mentally preparing my response when Thomas volunteered, “I really like our coach.”

“Why?” I asked, hoping I didn't sound as surprised as I felt.

“Because,” Thomas said, “he already knows my name.”

Craig Chappelow is a senior product manager at CCL in Greensboro. He holds an M.Ed. degree from the University of Vermont.

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