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Leadership in Action: Leveraging Diversity: It Takes a System by Carl J. Davison, Pamela L. Shipp

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The Dangers of Neglect

Leveraging diversity has become a business imperative. Accomplishing it brings many benefits to an organization: it increases productivity, efficiency, and quality; boosts morale and reduces grievances; and enhances problem-solving and decision-making abilities through the inclusion of multiple perspectives.

The dangers of not valuing and leveraging diversity are evident in several high-profile examples from the past decade. In the early 1990s, the refusal of the top management at Denny's to address discrimination problems led to class-action and federal lawsuits that the company settled for tens of millions of dollars. In 1997, Texaco settled for $176 million a class-action lawsuit that claimed the company had a racist ...

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