Leadership in Action: Leading Resilient Organizations

Resilient Organizations

One approach to building resilient organizations is hiring workers who have the above characteristics or helping current employees develop them. But this is not the whole story. Resilient organizations must have the following characteristics. (Note the parallels between individual and organizational resilience, keeping in mind that they support one another but are not the same.)

Organizational learning. In order to learn, organizations must have a memory. In the past, organizational memory has largely been found in the heads of long-term employees, as they recount the history of earlier projects and experiences. But now, as employees move in and out of organizations at a much more rapid rate, the memory usually gets lost. ...