Introduction

“The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation to come.”

—Steve Jobs

Who Wants to Hear a Story?

The year was 2002. I was teaching a career development program to midcareer leaders and professionals. One of the activities required each participant to take a retrospective look at some of the patterns in their careers. But while facilitating this part of the program, I had my own aha moment.

Throughout my career, I’ve often been asked to start functions, teams, work processes, and programs from scratch, so I’ve had to be resourceful. I’ve taken on many fix-it and turnaround challenges, always seeming to end up with tight budgets, limited numbers ...

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