CHAPTER 10

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Prepare for Places Unexpected

I was extremely grateful and proud to be a UPS delivery driver from a small town in northern Idaho. I never even considered the possibility that I might someday end up traveling the world as president of UPS International; that thought was beyond my wildest dreams.

My path through the organization spanned close to four decades and I served in many different positions within the company over my career. However, the most unexpected one of them all began with a conversation one afternoon in the office of our then CEO, Jim Kelly. I will forever remember Jim’s words as he officially promoted me to president ...

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