CHAPTER 11

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Signed, Sealed, and Delivered

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.”—Ronald Reagan

Just a few weeks before my retirement, I had the opportunity to observe the night sort at our UPS airport (formerly Clark Air Force Base) in the Philippines. It was one of the top-performing air operations in the world.

During the course of my tour, our division manager Ed introduced me to hundreds of people. Amazingly, he knew the names of every single employee. Even more impressive were the great attitudes of each one of them and the positive comments ...

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