“You Don’t Think You Can Make a Difference, Do You?”

Keeping Integrity as a Middle Manager

Clare Rigg

I opened my mouth to make a retort, defensively, to the woman who had stormed late into the departmental meeting and scathingly challenged me to explain the method I was attempting to use to make a decision on resource allocation. No matter that I had pre-circulated an agenda and documentation, had consulted on the proposed method, and believed I had an open door policy for anyone to come and discuss things. She felt justified in her contemptuous, indignant behavior. And where she started, others followed. In the moment of catching the words that were forming on my lips, and the anger behind them, I sensed myself about to, as I saw it, sink ...

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