This book is the product of our combined half-century of teaching and consulting. It draws on the experiences and insights of students, clients, friends, and professional colleagues, and we owe them our thanks for sharing their stories and lessons, although they bear no responsibility for what we have done with them.

We have been blessed with an extraordinarily attentive and skilled team at the Harvard Business School Press. Individually and collectively they put the lie to the notion that old-time collaborative relationships between authors and editors are passé. This book was first encouraged years ago by Linda Doyle and Carol Franco. The belief of our first editor, Marjorie Williams, in the project was a critical factor in ...

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