One of the interesting misconceptions that senior executives have about their job descriptions revolves around what it is they think that they manage. During our decades of collective consulting work with senior executives, we have often asked them: “What do you, as managers, ‘manage’?” Their answer, 99 percent of the time, is “people.”
“Not so,” comes the reply!
“Oh?” they reply.
“What then?” they ask.
Here’s what people in organizations really manage: Middle managers manage people. Senior managers manage processes. Lower-level people manage things.
These people are found at the bottom of the organization chart. They are the operators, mechanics, ...