Chapter 22. LEADERSHIP RULE NUMBER THREE: YOU GET WHAT YOU REWARD

To get more of what you expect and model, it is useful to provide some extrinsic motivation to give the desired conduct a try. To key into the motivational benefits of reward, follow these principles:

  • Understand the power of reward.

  • Make the rewards known in advance.

  • Tailor rewards to each recipient's interests if possible.

  • Follow through on promised rewards.

  • Make the rewards public.

FOLLOWING THE RULE

Understand the power of reward. Almost from birth, we respond to rewards for behavior. That's the way people work. Now, am I suggesting that people shouldn't work for altruistic reasons? No, certainly not. But I am saying that rewards are a part of life. Whether it is a kind word, money, ...

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